Implemented Microsoft Teams


We fast-tracked Grey Matter’s roll out of Microsoft Teams to support remote working and productivity

Grey Matter is an expert in software, cloud, and technical services. With an established heritage of working closely with software developers, it provides objective advice, proactive support, and best-in-class solutions. Grey Matter’s speciality is demystifying complex licensing scenarios and making recommendations from a network of over 400 vendors.


To maximise collaboration, ensure team engagement and drive productivity in response to COVID-19, Grey Matter needed to fast-track the deployment of Microsoft Teams across all departments and devices.


Grey Matter was already using Microsoft Teams in some areas of its business but needed to ensure that it was rolled out to everyone as COVID-19 hit. Grey Matter enlisted our technical team here at Cloud Know How for this project which required a quick turnaround. Our experts created additional teams so every department had a dedicated area and made sure that everything was accessible across corporate devices with additional multi-factor authentication required for those using BYODs. Acronis was deployed to back up all of the data.

We ensured that everything was set up according to best practice. Once the teams were set up for each department, channels were created within those teams to create different workspaces for specific projects and discussions. The different teams ensure that departments have secure and instant-response communications across channels and chats. The channels serve as content hubs whilst individual chats allow people to share more sensitive information privately and maintain 1-to-1 human connections.

Talking to the early adopters at Grey Matter, and drawing on experience of managing Teams, we created plain-English guides for end-users. Technical experts also ran trainings sessions for the different departments on how to use and manage their Team.

All of this was completed in under 48 hours.


Each department now has a quick and easy way to communicate, both internally and externally, with inbuilt security that encrypts data and actively defends against cyber-attacks. Serving as a content and communication hub for projects and discussions it has immeasurably increased efficiency and productivity.

“It’s fantastic that the whole company has been able to adopt this new way of working. Our shift to remote working simply wouldn’t have been this successful without Microsoft Teams and the experience of our services team.
Teams has enabled us to continue serving our customers, collaborating internally and
delivering on our goals in these challenging times.”

Matt Whitton – Managing Director, Grey Matter